Policies

No two bouquets are ever exactly alike — each one is a small work of art, gathered by hand with passion, tenderness, and love in every stem. If a blossom is resting out of season, we will choose another of equal or greater beauty in its place, staying true to the colors, the feeling, and the magic of the original design. Your flowers may not mirror the photo petal for petal — but their story will.

Special requests: If you'd like a specific flower included — or if there are flowers or colors you'd rather avoid — please message us before ordering, or note it in the Special Instructions field at checkout, so we can confirm what's possible.

Allergies & pets: Please let us know about any allergies or pets in the household before ordering, so we can choose suitable, non-toxic flowers. Without this information, we can't guarantee the arrangement will be safe for them.

We deliver to Cary, Morrisville, Apex, Raleigh, Durham, and Holly Springs. Our delivery fee is $12. Our daily delivery run goes out at 4:30 PM; arrival times may vary slightly due to traffic or weather. If you need a specific delivery time, please message us in advance and we will arrange it with you. Please double-check the delivery address and the recipient's phone number. If the recipient is unavailable, we will leave the arrangement in a safe place at the address or contact you about redelivery. If redelivery is needed, an additional fee may apply. Once the arrangement is delivered, responsibility passes to the recipient. We can't be responsible for delays caused by incorrect details or circumstances beyond our control, such as weather or traffic. Before major holidays (Valentine's Day, Mother's Day), please place your order at least 5 days in advance.

If something is wrong with your order, please contact us within 24 hours and include a photo — we will do our best to make it right. Refunds are processed immediately; please allow 5–10 business days for the refund to appear on your statement.